Business Service Management
Business Service Management (BSM) offers companies the possibility to identify, monitor, measure and improve IT services from a business perspective, while linking this to the IT infrastructure. Closely linked to ITIL, BSM enables predictability of how technology impacts the business and how business impacts IT infrastructure.
With BSM, we offer our customers an integrated model for monitoring the value creation chain.
SQS offers a complete range of services linked to BSM offerings:- Business Service Definition
- Define business services
- Map business requirements
- Define SLA framework
- Enable service level management
- Business Process Mapping
- Map business processes to defined business services
- Map applications used in the business processes
- Analyse and prioritise
- Define key performance indicators (KPIs)
- Process & Framework Optimization
- Analyse and enable ITIL processes
- Leverage the SQS Service Maturity Model
- Optimise and tune processes
- Manage training and increase competence
- Monitoring and Tools
- Select the right tools for the customer’s need
- Implement these tools
- Define end-user measurements based on defined KPIs
- Enable monitoring of the infrastructure supporting each business service
- Scripting
- Introduce tools for scripting different scenarios, such as end-to-end measurements
- Discovery & Dependency Mapping
- Enable the CMDB and automatic discovery of infrastructure
- Map dependencies
- Integrate with monitoring tools and end-to-end measurements
- Implement release control processes
- Service Reports
- Define service reports
- Define C-Level reports, which will be used for IT governance, management and making the right decisions
- Define technical reports
- Define other reports
- Define service reports
The customer’s benefits at a glance:
- Integrated value creation chain management
- IT service management through business orientation
- Improvement of process quality
- Cost efficiency
Innovations in Teamcenter testing
Siemens PLM
SQS specialises
in testing and quality
management of
Siemens PLM
products such as
Teamcenter.