Quality Management
Software quality is...
hard to define,
impossible to measure,
and easy to recognize...
Quality management provides substantial support to project management in your company. It defines and measures the quality criteria for products and processes, thus helping to optimise business processes and achieve higher-level quality objectives through continual improvement.
The 8 QM Principles:
- Customer-focused organisation
- Leadership Involvement of people
- Process-driven approach
- Systematic approach to management
- Continual improvement
- Fact-based approach to decision-making
- Mutually beneficial supplier relationships
Service overview
- Establish Quality Management as an integrated part of the IT organisation (e.g. through QM systems)
- Establish quality criteria in the context of the environment, legal framework, etc.
- Define and implement processes to deliver the quality management service
- Manage quality assurance, supporting successful project management
- Implement key performance indicators (KPIs) to measure quality
Deliverables
- Established QM system (ready for certification)
- Quality Management plan
- Defined processes and outputs (media, timings etc.) for reporting and measuring
- Suitable, useful KPIs
Approach
- Audit and review existing processes and documents
- Adapt existing quality criteria and incorporate industry best practices
- Improve process maturity and efficiency
The customer’s benefits at a glance:
- Established processes with a well-defined improvement approach
- Measurable process efficiency and quality costs
- Delivery is faster – no delays as processes are defined and followed up
- Delivery is safer – irregularities are easily detected and acted upon
- Delivery is less expensive – reliable planning eliminates unexpected costs
