Melillo Consulting's IT Service Management (ITSM) solutions help to deliver service quality by automating key ITIL processes and best practices providing proven and measurable value. Our ITSM solutions enable our clients to manage the risks of service outages or performance degradations by establishing strategic IT control points. The ITSM solutions can be used to reduce the time it takes to complete IT processes, enable business growth through IT initiatives, and increase IT service performance that lowers IT costs.

Our ITSM services offerings include:

• ITSM Training
• ITSM Assessments
• ITSM Process Design,  Integration, Implementation, & Optimization
• ITSM Architecture Design, Integration, & Implementation
• ITSM Mobilization Workshop
• Executive ITIL Workshops
• Service Catalog Development & Service Planning and Definition
• Service Request and Provisioning, Process Development, & Implementation
• Establishing or Optimizing the Service Desk
• Software Release & Patch Management Consulting
• Customized ITSM Engagement
• Optimization of IT Service Management Excellence through the utilization of the Continual Service Improvement (CSI) Principles and Processes developed in ITIL V3