Historically, within IT organizations, high availability has been managed in silos and measured in terms of device availability. At the same time, IT organizations have often taken a tactical approach to availability, focusing on fixing application failure problems as quickly as possible, rather than spending the time to proactively institutionalize methods to avoid problems in the future.

Melillo’s Mission Critical Infrastructure Services are integrated across all components of an IT environment, delivering a continuum of flexible solutions that adjust to an organization’s specific business and technology requirements. Through these solutions, organizations can achieve long-term benefits that include:

• Improving stability, reliability, and availability of the IT environment to enable resiliency in the face of constant change.
• Enhancing return on investment by reducing financial risks associated with downtime and improving the efficiency and effectiveness of IT operations.
• Achieving continual service improvements by implementing and maintaining best-in-class ITSM practices that enable organizations to implement new business functionality more effectively.