FAQs FAQs FAQs

Contact

Trissential USA
Molly Doyle
1905 East Wayzata Blvd
Suite 333
Minneapolis, MN  55391
952-697-1688

 

FAQs

Should you have any questions about Academy take a look at this list first and then feel free to contact our local office for more details.

Course visit

Please can you provide more information on the training course?

Course outlines are listed on our website. If you require further information on any of our courses, please contact us.

What time does my course start?

Unless otherwise agreed, SQS courses begin at 09:30 on the first day and finish at 17:00.
Subsequent start/finish times are discussed and agreed with the trainer on day 1.

Is there any pre-reading I need to do before I start the course?

While there is no prescribed pre-reading for most SQS courses, the syllabus for our certification courses can be downloaded at the following links:

Are course materials given out before the course starts?

Course manuals are given out on the first day of training. However, the syllabus for our certification courses can be downloaded at the following links:

Do I needs to bring anything to the course (computer etc)?

SQS Academy provide delegates with pens, notepads and, if required, a laptop. All certification courses require you to bring photo ID on exam day. Please ensure you meet the pre-requisites for your particular course and make sure to turn up on time and willing to immerse yourself in the Academy experience! 

Can I take the Advanced Level course if I have not yet taken a Foundation Level course?

Attendees intending to take ISTQB® Certified Tester Advanced Level examinations must hold the ISTQB® Certified Tester Foundation Level qualification (or ISEB equivalent). If you fail your Foundation exam, you are still able to take the Advanced Level course and exam, however the exam board will not release your Advanced Level results/certificate without you having successfully passed your Foundation level. In this case, you would need to re-sit the Foundation level exam at a cost of £135 + VAT and when you have passed, your Advanced level exam results/certificate will be released by the exam board.

Can I take the Advanced Level course if I am still waiting for my Foundation Level results?

Attendees intending to take ISTQB® Certified Tester Advanced Level examinations must hold the ISTQB® Certified Tester Foundation Level qualification (or ISEB equivalent). If you fail your Foundation exam, you are still able to take the Advanced Level course and exam, however the exam board will not release your Advanced Level results/certificate without you having successfully passed your Foundation level. In this case, you would need to re-sit the Foundation level exam at a cost of £135 + VAT and when you have passed, your Advanced level exam results/certificate will be released by the exam board.

When do I need to pay for my course?

Company invoices are issued upon booking confirmation, our our terms are 30 days net unless otherwise agreed. Private and international clients are encouraged to pay by debit/credit card and always in advance of training.

What is the time limit on transfers and cancellations?

Please refer to our Terms and Conditions here. x

Course Exam

Is there an exam with this course?

There are exams for the following courses:
  • ISTQB® Certified Tester – Foundation Level
  • ISTQB® Certified Tester – Advanced Level: Test Analyst
  • ISTQB® Certified Tester – Advanced Level: Technical Test Analyst
  • ISTQB® Certified Tester – Advanced Level: Test Manager
  • Certified Agile Tester ®
  • BCS Foundation Certificate in Business Analysis
  • BCS Certificate in Business Analysis Practice
  • BCS Certificate in Modelling Business Processes
  • BCS Certificate in Requirements Engineering
  • BCS Intermediate Certificate in Software Testing

Is the exam price included in the cost of the course?

The cost of the exams are included in the course fees stated on the website. Please refer to individual course records or our price list for more details.

Can I get a practice exam?

You can prepare for your ISTQB® Certified Tester Foundation and Advanced Level exams with some sample exams on the SMEX© Self-Assessment App. For more information please refer to https://www.isqi.org/en/smex.html.

Where are my exam results? How long will it take for me to receive my results?

Exam results are processed by the exam board. They will be emailed to you directly from the relevant exam board using the information you provided when registering for the exam.

Timescale:
  • BCS exams: 4-8 weeks
  • iSQI® paper exams: 2 weeks
  • iSQI® SMEX® exams: immediately after the exam

What happens if I fail my exam?

You can re-take the ISTQB® exam by going to www.pearsonvue.com to find an authorised Pearson Vue Test Centre. With a Pearson Vue voucher (available to Academy course attendees only) you can arrange to re-take the exam at a time that is convenient for you, and receive results straight away. Please email with your full name and details of the course /date attended  to request a Pearson Vue voucher.
Please be aware that both options will incur an exam fee. 
The Certified Agile Tester® exam can be re-taken only at a public scheduled exam. Please email with your full name and details of the course /date attended. 

How much does a re-sit cost?

Each exam is priced differently. Contact us for assistance.

Can I book an exam if I haven’t taken the course with SQS?

Unfortunately, we only offer exams to those who attend training courses with SQS Academy.

The scheduled exam times don’t work for me, can I take the exam somewhere else?

As an alternative, you could opt for a Pearson Vue voucher, which you would use to take the exam online at Pearsonvue.com at an Authorised Pearson Vue Test Centre. With a Pearson Vue voucher, you can sit the exam at any time that is convenient for you, and get your results straight away. Please contact us to request a Pearson Vue voucher.

What time does the exam start?

  • ISTQB® Certified Tester – Foundation Level  @ 15:00 for 1 hour
  • ISTQB® Certified Tester – Advanced Level: Test Analyst  @ 09:30 for 3 hours
  • ISTQB® Certified Tester – Advanced Level: Technical Test Analyst  @ 09:30 for 2 hours
  • ISTQB® Certified Tester – Advanced Level: Test Manager   @ 13:30 for 3 hours
  • Certified Agile Tester®:
    • Practical exam  @ 09:30 for 120min
    • Written exam  @13:00 (i.e. after lunch) for 150 min

Who provides the invoice for the exam?

The cost of the exams are included in the course fees stated on the website. Please refer to individual course records or our price list  for more details. x

Virtual Learning

What set-up requirements do I need to take a Global Virtual Learning Course?

In order to attend the workshop, you will need a minimum set-up that includes the following:
  • A quiet, comfortable place to work
    You will need a quiet, comfortable workspace, including a comfortable chair, plenty of light and privacy.
  • A computer
    If you're using a laptop, make sure that is plugged into the mains - don't rely on your batteries. You need a minimum of 256 MB of RAM, but we would recommend a minimum of 1 GB and preferably more than that. You will also need a browser to connect to the software, and a good sound card.
  • Fast Internet Connection
    You will also need fast broadband connection to the Internet. As a participant, you need a fast download speed, upload isn’t as important. You can check your broadband connection speeds, with various free programs that you can find on the Internet. Try www.broadbandspeedchecker.co.uk. Your Internet connection should be hard wired via a LAN connection, or Ethernet cable. These are preferable, as a wireless connection can cause the sound to drop in and out.
  • High-quality headset
    A high-quality headset is a must. This is often a neglected part of online classroom events, but it can make the difference between a successful and an unsuccessful session. If the quality of the sound is poor, the learners will soon switch off. So get the best quality headset you can - they are not expensive and are worth every penny.
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Career

I’m interested in becoming a software tester. Where do I start?

Depending on your experience, we would recommend you take a look at the following courses:
  • Testing Basics
  • ISTQB® Certified Tester – Foundation Level

Will I get a placement after I take training at SQS?

While the Academy does not directly  facilitate job placements, SQS is always on the look-out for talented Software Quality professionals. Find out more at our Careers Page.

Can SQS help me find a job after I complete my training?

While the Academy cannot help you find a job after you complete your training, we suggest you look at our Careers Page. x

Venues

Where will the training take place?

In the United States and Canada, our main locations for public courses are Atlanta, Chicago, Dallas, Detroit and San Franciso.Please contact us if you require further details of our other venues prior to booking x

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