Terms & Conditions Terms & Conditions Terms & Conditions

Contact

Trissential USA
Molly Doyle
1905 East Wayzata Blvd
Suite 333
Minneapolis, MN  55391
952-697-1688

 

Terms & Conditions

Unless otherwise agreed in writing, the following Terms and Conditions will apply to all bookings on SQS training courses:
All public courses include refreshments and all courseware and exclude VAT. For private courses, expenses may be chargeable for instructor travel, subsistence and accommodation.
A booking is only confirmed once payment has been guaranteed by company purchase order or paid in full by credit card or cheque. For onsite courses, a minimum of 4 weeks notice is recommended.

Confirmation

Bookings are provisional until written confirmation is received with a completed and signed copy of this form and containing your payment details. For payment by Purchase Order a hard copy PO must be received by SQS prior to your booking being confirmed. Alternatively an invoice can be sent out in which payment must be made within 5 working days of booking.

Payment

Unless agreed otherwise, all payments must be received within 30 working days of the invoice date or prior to the course start date whichever is the earliest. Failure to pay within this time may result in the course place being cancelled subject to the cancellation terms below.

Cancellations

Cancellations must be received in writing and are subject to the following charges: Cancellations received between 14 and 28 days prior to the date of the course will be charged at 50% of the course cost; Cancellations received within 14 days of the course date will be charged at 100% of the course cost. Exam fees are paid to external organisations and are usually non-refundable.

Transfers

Transfers to alternative events must be received in writing and are subject to the following charges; Transfers received between 14 and 28 days prior to the date of the course will be charged at 25% of the course cost; Transfers received within 14 days of the course date will be charged at 50% of the course cost. Exam fees are paid to external organisations and are usually non-refundable.

Cancellation and Transfer Fees for Public Schedule Courses

>28 days before course 14-28 days before course <14 days before course
Cancellation Fee 0%

50% 100%
Transfer Fee 0% 25% 50%

Cancellation and Transfer Fees for Private Courses

>28 days before course 14-28 days before course <14 days before course
Cancellation Fee 0%

50% 100%
Transfer Fee 0% 50% 100%

Substitutions

Delegate substitutions are welcome at any time and usually do not incur any charge. Administration fees may be chargeable for changes to exam registrations. Please fax or email your changes to us or call us to discuss.

Alterations to the advertised course

SQS reserves the right to change the venue, date, content or trainer of its courses at any time. In the event that the venue or date is changed SQS will not be responsible for covering airfare, hotel or any other costs incurred by the delegate. In the event that SQS cancels the course, SQS reserves the right to transfer this booking to another course to be held in the following 12 months or to provide a credit note of an equivalent amount to another course within the following 12 months.

Copyright © 2017 SQS All rights reserved

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