While the leading energy suppliers are getting fired up by the opportunities in a smart-metered market, they would do well to consider the fact that their new entrant rivals too will be greatly empowered by the digital days ahead. Weight-for-weight, perhaps even more so.
Energy suppliers are looking to upgrade their billing systems and customer information systems to turn the huge amount of data from smart metering into revenue, and avoid it becoming a drain on their businesses. But flaws in those system upgrades could mar a supplier’s relationship with its customers to a degree that eclipses the considerable opportunities in smart metering.
This whitepaper discusses how before immersing themselves fully in the smart metering game, energy retailers need assurance, through sound testing, that their ambitions neither outstrip their budget nor underplay the opportunities and challenges ahead.
We hope you enjoy our whitepaper.
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